Shipping Policy

We ship worldwide. Some regions may be excluded where we cannot lawfully export a product or reliably deliver it; if that affects your order we will let you know and refund you promptly.

Orders are prepared once your payment is confirmed on-chain (usually within minutes of your transfer landing). We then hand-process each order — most ship within 1–3 business days. High-value items may take a little longer while we verify and pack them securely.

• Domestic: typically 3–7 business days after dispatch.
• International: typically 7–20 business days after dispatch, depending on destination and customs.

These are estimates, not guarantees — carriers and customs can add delays outside our control.

When your order ships we record the carrier and tracking number against it. You can check status any time from Track an order, and we'll email updates to the address you provided at checkout.

Prices do not include import duties, VAT/GST, or customs fees. For international orders these are the responsibility of the recipient and are collected by the carrier or customs authority on delivery. Please check your country's rules before ordering.

If your package arrives damaged, or tracking shows a problem, contact us at support@solcrate.shop as soon as possible (keep any packaging and photos). We'll work with the carrier to resolve it and, where appropriate, replace or refund the order — see our Returns Policy.